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About Us [Sample terms and conditions are included for illustration. It is the merchant's responsibility to ensure that information published is compliant with current legislation and reflects the actual terms and conditions of the business.]

This web site is owned and operated by Envoyes.net who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Envoyes.net
14 Dukes Road Braintree Essex CM7 5UE United Kingdom
Phone: 01376 316395
Email: info [at] envoyes [dot] net

Envoyes.net is the Trading name of Mr Dave Deacon

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment via the Paypal payment site and Cash with order via snail mail. Some approved account holders will have the option of Cash On Delivery and Payment on Invoice. We only supply to addresses in the United Kingdom.

If you do not wish to pay online, you may send a cheque by post. your order will be dispatched once your cheque has cleared.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All orders are shipped by the Royal Mail Postal service. For orders under 750g customers may choose 1st or 2nd class delivery all orders over 750g will be sent by 1st class post.

Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you.

Back ordered will be dispatched to you as soon as stock becomes available.

You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges Envoyes.net is not VAT registered and therefore not tax is applied to orders

Credit Card Security All Credit card payments are handled by the Paypal Payment system and your card details are only handled by their Secure site therefore we do not have or hold your card details on our system.

All the details entered on the secure area of our site as well as those entered on Paypal are encrypted using are encrypted using a minimum of 128 bit encryption. Your details are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01376 316395 (International +44 01376 316395) or write to us at 14 Dukes Road Braintree Essex CM7 5UE United Kingdom

Privacy Policy Envoyes.net do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms Terms: 14 Days from date of invoice.
Cheques payable to Envoyes.net

D.Deacon trading as Envoyes.Net
Please write your order number on the back of your cheque

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